Although this national organisation deliver a great service to their clients, the internal picture was looking rather different. They were constantly encountering problems and issues with their in-house finance department which was drawing the CEO into fire fighting and robbing him of time for important strategic planning for the business. He was working long hours and weekends as he struggled to coach senior finance staff through their roles and feeling increasing pressure as his time for other critical tasks and responsibilities as CEO was dwindling. He had no confidence in his team or the numbers coming from their department. Ultimately he felt like he’d lost financial control. This situation became stressful for him and as a consequence his love of the business and excitement for its future potential began to die.